WorkImportant
Incident postmortem: payments outage, Oct 30
Marcus Lee
marcus@argoo-labs.io
Argoo summary
Root cause was an expired TLS certificate on the payments gateway. 3 follow-up actions, one owned by you.
Decided
Root cause: expired TLS certificate.
Still open
Timeline for automated renewal.
Your next step
Add certificate expiry alerts to monitoring (your action item) by next sprint.
Team,
Postmortem doc is attached. Summary: payments were down for 42 minutes because the gateway certificate expired. Follow-ups:
1. Automate renewal (Kojo)
2. Expiry alerts in monitoring (you)
3. Status page update template (Abena)
Thanks for the quick response everyone.
Marcus